Terms and Conditions

Effective date: May 30, 2026 · Last updated: May 30, 2026

1. Acceptance of terms

These terms and conditions (the "Terms") form the agreement between you ("you", the "Customer") and Peerapat Residence Co., Ltd. ("we", "us", "our", the "Operator") regarding use of FlowRent. By subscribing to or continuing to use the Service, you accept these Terms in full. If you do not accept, please discontinue use of the Service.

The Thai-language version is the controlling text; other languages are translations for convenience. In case of conflict, the Thai version prevails.

2. Definitions

  • "Service" means the FlowRent platform, software, related services, and all accompanying documentation we make available to the Customer.
  • "Customer" means the juristic person or individual that subscribes to the Service and operates the residential rental business that uses it.
  • "Order Form" means the order confirmation or individual service agreement signed between the Customer and us.
  • "Customer Data" means data that the Customer or its users enter into or generate through the Service, including tenant data and building operational data.

3. Nature of the Service

The Service is provided as Software-as-a-Service (SaaS) for the Customer to operate its own business. We do not act as the Customer's leasing agent, property manager, payment processor or collection agent, escrow agent, general contractor, or party to the rental agreement between the Customer and its tenants.

The Customer is the principal of its business and issues contracts, invoices, receipts, and tax documents in its own name. The Service is a tool that supports the Customer's operation.

Feature availability depends on the plan, configuration, and Order Form agreed with us. Screenshots and marketing materials are illustrative only and do not constitute a commitment to specific features.

4. Signup and accounts

  • Customer must be a juristic person registered under Thai law, or an adult individual, with authority to operate the building(s) that will use the Service.
  • Signup is handled by our team; there is no public self-service signup.
  • Customer manages the user accounts within its own organisation, keeps passwords secure, and is responsible for all actions taken under the Customer's accounts.
  • Customer must notify us without undue delay if it suspects unauthorised access.

5. Fees and payment

  • Fees, billing period, payment method, and other financial terms are set in the Order Form or individual service agreement that the Customer accepts.
  • If the Customer fails to pay on time, we may suspend the Service until payment is received.
  • Paid fees are non-refundable unless the Order Form or applicable law provides otherwise.

6. Price changes

We may change fees from time to time, with at least 30 days prior notice via email, in-app notice, or website announcement. New pricing applies starting from the billing cycle that follows the notice period.

7. Trials and promotions

We may offer trial periods or promotions from time to time. We reserve the right to modify or terminate trials and promotions with reasonable advance notice, except in cases of misuse, illegal activity, or security risk, where we may act immediately.

8. Acceptable use

Customer agrees not to use the Service:

  • For unlawful purposes or to infringe others' rights
  • To send spam or otherwise abuse LINE Official Account, SMS, email, or other in-Service channels in violation of the providers' terms
  • To attempt to penetrate the system, reverse-engineer, disassemble, or copy the software
  • To resell access to the Service or to allow unauthorised third parties to use its accounts
  • To upload malicious content or malware that may compromise system security or other users

Violations may result in suspension or termination of the Service without refund of paid fees, without prejudice to any claims we may have at law.

9. Third-party services

The Service may integrate with or rely on third-party services — for example the LINE Platform, payment gateways, SMS or email providers, and cloud-infrastructure providers. Use of those services is governed by the third-party providers' own terms. We are not responsible for changes, outages, or disruptions in third-party services.

10. Service availability

We aim for a high level of service availability, but any uptime figure stated in marketing materials is a target only and not a guarantee, unless a separate written Service Level Agreement (SLA) applies.

Scheduled maintenance windows, force majeure, and outages caused by third-party services are excluded from any availability calculation.

11. Customer responsibilities

  • Manage and remain responsible for the user accounts within its organisation
  • Ensure accuracy of data entered into the Service and verify Service output before sending it to tenants, recipients of documents, or other third parties
  • Comply with all laws applicable to its business, including PDPA, tax law, and regulatory requirements
  • Obtain consents, post notices, and implement personal-data protection measures for its tenants as required by law

12. Intellectual property and Customer Data

  • The FlowRent platform — software, design, names, and logos — is the intellectual property of us and/or our licensors. The Customer receives a non-exclusive, non-transferable right to use the Service while it remains a paying Customer.
  • Customer Data entered into the Service remains the property of the Customer. We receive a limited licence to use it solely to operate, maintain, and improve the Service.
  • Upon account closure, the Customer may export its data within 30 days. After that period the data is removed from active systems; backup copies are purged on the standard rotation, no later than 90 days thereafter, unless retention is required by law.

13. Limitation of liability

To the maximum extent permitted by Thai law:

  • We are not liable for indirect, consequential, special, or punitive damages, lost profits, lost business opportunities, the cost of substitute services, or indirect damage to data
  • Our total liability in any matter is capped at the fees the Customer paid us in the 12 months preceding the event that gave rise to the claim
  • The above limitations do not apply to willful misconduct, gross negligence, or any liability that cannot be limited under Thai law

14. Term and termination

  • The term of the Service is set in the Order Form or individual service agreement and renews under those terms
  • Either party may terminate early in accordance with the Order Form, or where the other party is in material breach and fails to cure within the agreed cure period
  • Termination does not affect rights and obligations that arose before the effective date of termination

15. Governing law and jurisdiction

These Terms are governed by the laws of Thailand. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Thai courts.

16. Order of precedence

If terms in an Order Form or individual service agreement conflict with these website Terms, the Order Form or individual service agreement prevails to the extent of the conflict.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance via email, in-app notice, or website announcement. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Contact us

Peerapat Residence Co., Ltd.

  • Registered address: 343 Soi Phahonyothin 53, Phahonyothin Road, Anusawari Sub-district, Bang Khen District, Bangkok 10220, Thailand
  • Tax ID: 0105568020093
  • PDPA contact email: peerapatresidence@gmail.com